Effective Date: 08/01/2025
Welcome to Tormented Illusion inside Mill Creek Prison — Oregon’s most terrifying haunted attraction. Your privacy matters to us. This Privacy Policy outlines how we collect, use, protect, and disclose information related to our guests, volunteers, actors, contractors, vendors, food trucks, and all other participants.
By visiting our website or participating in any aspect of our attraction, you agree to the practices described below.
1. Who This Privacy Policy Covers
This policy applies to the following groups:
- Website visitors and ticket purchasers
- Event attendees and guests
- Volunteers and paid actors
- Contractors, vendors, and service providers
- Food truck operators and their employees
- Anyone participating in or interacting with Tormented Illusion
2. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full name
- Email address
- Phone number
- Mailing or billing address
- Emergency contact (for volunteers, actors, contractors)
- Date of birth (for age verification or employment)
- Payment information (processed securely via third-party services)
B. Operational or Participation Info
- Availability and scheduling (for staff, actors, volunteers)
- Dietary restrictions (for volunteers receiving food)
- T-shirt size or uniform preferences
- Medical conditions disclosed voluntarily (for safety/emergency use)
- Background checks if required (for staff or contractors)
C. Website and Technical Data
- IP address
- Device type and browser
- Cookies and usage tracking (e.g., pages viewed, clicks)
- Session behavior on our site
- Referral source (ads, search, social media)
D. Media
- Photos, video, or audio captured on-site
- Consent to likeness usage in marketing, media, or promotional content
3. How We Use the Information
We use collected information to:
- Process ticket purchases and confirmations
- Communicate event details and updates
- Manage volunteer, actor, and contractor scheduling
- Handle safety and emergency planning
- Operate and maintain the haunted house attraction
- Promote future events through media and social platforms
- Comply with laws, health codes, and contractual obligations
4. Use of Photos and Video
By entering Tormented Illusion, you consent to the recording and use of your likeness in photographs, videos, and other media for marketing and promotional purposes. If you do not wish to be filmed or photographed, please inform a staff member before entry.
Staff, volunteers, actors, and contractors may be filmed or photographed while on duty. This content may be used on our website, social media, and advertising.
5. Sharing Your Information
We do not sell or rent your personal information. However, we may share data with:
- Payment processors for secure transactions
- Email service providers for ticketing and communication
- Third-party contractors and vendors helping operate the event
- Legal authorities if required to comply with laws or investigations
- Insurance providers in the event of injury or incident
- Marketing platforms for limited advertising purposes (e.g., retargeting ads)
All vendors and third parties are required to maintain strict confidentiality and comply with applicable privacy regulations.
6. Volunteers, Actors & Contractors
All volunteers, actors, and contractors may be required to:
- Submit a release of liability
- Agree to a media waiver
- Provide emergency contact information
- Consent to safety protocols or background checks if applicable
Information shared is used strictly for internal operational purposes and will not be sold or disclosed beyond operational partners.
7. Food Trucks & On-Site Vendors
Food vendors operating on-site may collect your payment and personal data independently. Tormented Illusion is not responsible for the privacy practices of third-party food trucks, merch booths, or independent vendors.
We encourage you to review their privacy policies before submitting personal information or making a purchase.
8. Security
We take reasonable precautions to protect your data both online and offline. Your personal information is stored securely and only accessible to those who need it to perform their duties.
Ticketing and payment services are conducted via PCI-compliant third-party processors.
9. Cookies & Website Tracking
Our website uses cookies and analytics tools (e.g., Google Analytics, Facebook Pixel) to improve performance, understand visitor behavior, and advertise. You can manage cookie preferences through your browser settings.
10. Children’s Privacy
Our website and attraction are not directed to children under the age of 13 without a parent or guardian present. We do not knowingly collect personal information from children without verified parental consent. If we become aware of such data collection, we will delete the information immediately.
11. Your Rights
You may request:
- To view or correct your personal data
- That we delete your data (where legally permitted)
- To opt out of future communications or marketing emails
To make any of these requests, contact us directly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect upon posting. Please review periodically for updates.
13. Contact Us
Tormented Illusion Haunted House
Please contact us using our contact page.
Location: Mill Creek Prison 5465 Turner Rd SE, Salem, OR 97317
If you have any questions, concerns, or need to file a privacy complaint, please contact us directly.
